Customer Support

1. Contact Information

For general support, billing questions, project questions, or questions about a charge, contact Caleb Media Studio LLC using the information below.

2. Billing and Payment Support

If you have a question about an invoice, receipt, subscription, payment, refund, or charge, include the name and email address associated with the purchase and any invoice, receipt, or transaction reference available to you. This information helps us identify the transaction and respond more quickly.

Do not send full payment card numbers, card security codes, bank-account passwords, online banking credentials, or other sensitive financial credentials by email, phone, or support message.

3. Project and Service Support

For photography, videography, website, software, maintenance, or other service-related questions, include your name or company name and enough information to identify the applicable project, agreement, or service.

Support obligations, response times, maintenance commitments, and included support may also be governed by the applicable proposal, statement of work, order form, subscription plan, product terms, or other written agreement.

4. Product-Specific Support

Products operated by Caleb Media Studio LLC may maintain their own support channels, documentation, service-level commitments, billing procedures, or product-specific policies. Where product-specific support information is provided, customers should use the support channel identified for that product when possible.

5. Privacy and Legal Information

Information submitted through support channels is handled in accordance with our Privacy Policy and, where applicable, product-specific privacy terms or agreements.

General use of calebmedia.co and company services is subject to our Terms of Service and any more specific agreement governing the applicable product, project, or service.